MyDok
Researching and designing a medical platform that enables patients and providers to securely access medical records anytime
Role
UX Designer & Researcher
Team
Project Manager
Design & Research Team
Skills
Competitive Analysis
Surveys
User Interviews
Lo-Fi Wireframes
Style Guide
Hi-Fi Wireframes
PROJECT OVERVIEW
Patients have been actively trying to access and manage their medical records but often face delays, as records are typically transferred between clinics and hospitals. One patient, determined to solve this issue for others, requested the creation of a medical platform using blockchain technology. As one of the UX Designer and Researcher for this project, I designed a solution that gives patients direct access to their records, improving transparency and streamlining care.
THE PROBLEM
Lack of control and access
Limited control and access to medical records cause delays in transferring documents between clinics and doctors, leaving patients without crucial medical information when needed.
THE SOLUTION
Medical platform with access feature for medical records
Based on user research, I designed a medical platform homepage with a key feature that lets patients control access to their medical records. In the next phase, the developers will integrate blockchain technology, ensuring secure, transparent, and tamper-proof data sharing while enhancing patient ownership and tracking of medical data.
How did I conduct research to collect information for phase 1 of MyDok?
WHAT DID I NEED TO UNDERSTAND?
Research Goals
After the kickoff meeting with the client and Project Manager, I started off by formulating 3 research goals that would guide the team towards the solution within the 3 month timeline provided by the client and Project Manager.
- What kind of services are offered by competitors in the industry
- What opinions and thoughts do patients and providers have about their current Electronic Medical Records (EMR) and blockchain technology
- What kind of experiences do patients and providers have with their EMR
RESEARCH
Competitive Analysis
To achieve the first research goal, my team and I conducted a Competitive Analysis to evaluate the services provided by competitors in the industry.
Key Takeaways:
1) Focus on application usability
2) Partnerships with health organizations to build trust amongst the users
3) User features on the application
- Working with Kaiser Permanente, a health company, that also provides telemedicine
- A lot of partnerships including the American Health Association
- Pilot stage since 2017
- Beta tested in 2018, not out in market
- No testimonials from clients or partners on their website
- App is out in the market in Sofia, Bulgaria
- Sofia clinic is using the app for their patients
- Received partnerships with the MIT Media Lab and Beth Israel Medical Center
- Will use patient data for research
- Centralized data storage, NOT inside blockchain
- 10k+ downloads on PlayStore but 0 reviews
- Web app & mobile app released
- Collaborated with health organizations in Canada, Netherlands, Saudi Arabia, and United Kingdom
- Patients can schedule appointments, see medications/test results/medical bills/price estimates, connect with doctor via message/video
- Can only view and sync patient records from a collaborated organization
- Concerns about user log-in experiences on mobile app
- Some features on web app is not available on mobile app
- Users have high level of trust in portal
- Ability to access test results and treatments
- Web-based app only, no mobile app yet
- Difficult to find information and complete tasks since it is really slow
- MyClinic app uses dual blockchain structure for privacy and security
- Does not require downloads or sign ups
- No mention of any institutions using the 'MyClinic' app
- Lack of reviews and information on Medicalchain's EMR system
Survey
For the second research goal, my team and I conducted a Survey to learn about their opinions and thoughts regarding Electronic Medical Records (EMR) and Blockchain Technology. We received 40 responses from healthcare patients and healthcare providers in the United States of America.
Healthcare Providers
Less than 50% are concerned about the security of their patient's information
1/3 of providers have no control over who could access their patient’s information
Patients
More than 50% did not know about Blockchain technology nor about it's impact with sensitive information
About 50% found it difficult to access medical information online or transfer them between doctors
User Interview Questions
To achieve the third research goal, I used the survey results to brainstorm and select interview questions with my team. This would further explain the patient's and provider's exact experience with EMRs. The interview questions fell under these topics:
- Past experiences with EHR
- User priority features
- Privacy and safety
- Blockchain and cryptocurrency
User Interview Insights
After conducting User Interviews with 5 patients and 5 providers, the interviews revealed the following:
Key insights from patients... 🧠
Patients have challenges accessing their EMR accounts, test results, and information on follow-up appointment🧪
Patients desire a unified safe platform that will allow them to complete all medical-related activities, including billing and insurance, in one place. 🔌
" I would have to call constantly to get the results of diagnostic tests" - 🤧
" I would only wish that the clinic and the lab were integrated. All of my history and records were in one or at least a place where I can visit so that I can upload my lab, imaging, or clinic information." - 🤧
Key insights from healthcare providers... 🧠
Providers felt a lack of integration between their own system and with external clinics or labs 🗂️
Providers are facing technical difficulties including lag time, lack of support and training on the software functionalities 🔧
" Three main desired features would be speed & efficiency, intuitive UI and formatting, and ability to order medications and tests." - 🩺
" I would like to see patients having their own log in information so that they can access their personal information." - 🩺
THE DESIGN PROCESS
Lo-Fi Wireframes
Once the project manager felt that my team and I had collected sufficient data and information, I designed Lo-Fi Wireframes of the Dashboard and Test Results page for MyDok's MVP based on the interview findings. The features included a platform that allows users to view their medical records, appointments, prescriptions, medical bills, and insurance, control and access over who can view their medical records, and a secure system.
Style Guide
A Style Guide was created containing shades of blue to convey a sense of responsibility, serenity, and good health.
THE SOLUTION
High Fidelity Wireframes
Due to the limited time provided by the Project Manager, I was able to create 3 screens based on the research I conducted: the Dashboard, drop-down menu under Medical Records, and the Test Results page; the most important feature patients wanted access to.
WRAPPING UP
Future Roadmap for MyDok
The research collected during this phase of the project was handed off to the project manager who will work with the next team consisting of developers and designers to continue to work on developing the other screens in MyDok, including screens about Blockchain Technology. A private research repository containing interview recordings, interview transcripts, and participants' contact information, was created for future studies. Along with that, a research overview containing links to our figjam board, notion, external resources, and surveys were also sent over to the Phase 2 team.
Learnings
- This was a great opportunity for myself to learn about blockchain technology and how it could benefit the healthcare industry
- Some patients who use portals to track their medical records of any kind, may not have had proper education on navigating their portal to understand its features and services available
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